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Become a Telephone Crisis Supporter (TCS) Volunteer

Lifeline Canberra exists to support people in crisis and save theĀ lives of those experiencing thoughts of suicide.

As an integral part of the Canberra landscape, we continue to promote community and individual resilience. Each day our staff and volunteers fight to save the next life.

Some of the crises that our callers experience include: suicide, relationships, mental health issues, loneliness, addiction, bereavement, physical health problems, etc.

Lifeline is non-judgemental, confidential and accessible at all times. Help save the next life.

Our next Crisis Support Information Session will be Wednesday 2 March 2022 – 6pm till 7pm via Zoom

We appreciate your interest in becoming a Volunteer Crisis Supporter with Lifeline Canberra and invite you to read and link to further information below.

Our next information session will be on Wednesday 2 March 2022 – 6pm till 7pm via Zoom.

We have been amazed with the abundance of interest and enquires to become a Crisis Supporter from the Canberra Community.

Please note due to the ongoing physical distancing rules we can only accept a limited number of students in each session of CSWT

If you would like to be on the list of interested persons for CSWT sessions or would like to attend the information session via Zoom please emailĀ TCSVolunteerEnquiries@act.lifeline.org.au

We appreciate all of your support and understanding.

FAQ’s about being a Telephone Crisis Supporter

Course Cost

  • Standard $595
  • Concession $495 (available to students, seniors and pension card holders)

Expressions of Interest

If you would like to stay informed about future training rounds, please email us with your name and contact details, and we will add you to our database.


If you have any queries or wish to have a chat about volunteering with Lifeline Canberra as we would love to hear from you.

Please contact our friendly team on 02 6171 6300 or via email

Become a Lifeline Telephone Crisis Supporter (TCS)

The Crisis Supporter Workplace Training is designed to equip students with the skills and knowledge they require to undertake the crisis supporter role. The training comprises three phases:

  • Phase 1 – Blended learning (e-learning + face-to-face)
  • Phase 2 – Student Placement
  • Phase 3 – Probation Stage 1 + Stage 2

The duration of the training is a minimum of 170 hours to achieve Accreditation as a Lifeline Crisis Supporter and if successful, students will obtain a nationally recognised Statement of Attainment in:

  • CHCCCS003 Increase the safety of individuals at risk of suicide
  • CHCCCS019 Recognise and respond to crisis situations
  • CHCCCS028 Provide client-centred support to people in crisis

What it’s like being a Lifeline crisis support counsellor during the coronavirus pandemic.

ABC Life by Ruben Mackellar, as told to Moataz Hamde

I’m a Lifeline crisis support counsellor.
Over the past couple of months, we’ve received more calls for help than any other time in Lifeline’s 57-year history.
People from all walks of life, from all over Australia waiting in the call queue.

Click here to keep reading