We appreciate your interest in becoming a Crisis Support Volunteer with Lifeline Canberra and invite you to read and link to further information below.
Due to the current COVID-19 pandemic we are unable to hold CSWT Information Sessions face to face.
If you are interested please email TCSVolunteerEnquiries@act.lifeline.org.au with any questions/queries and/or to be added to our database of interested persons
FAQ’s about being a Telephone Crisis Supporter
We are happy to advertise three options for Crisis Supporter Workplace Training (CSWT) for the 2nd half of 2020, all starting in August.
- Option 1 – CSWT Round 2 – Tuesday night sessions
- Option 2 – CSWT Round 2 – Wednesday night sessions
- Option 3 – CSWT Round 3 – Saturday sessions.
Please note due to the ongoing physical distancing rules we can only accept a limited number of students in each session.
We do encourage you to apply as we would love to hear from you.
Thank you for your understanding
Crisis Supporter Workplace Training (CSWT)
- Training Dates - Tuesday nights (Aug - Nov) (577.2 KB) Download Crisis-Supporter-Workplace-Training-schedule-Round-2-Tuesday-nights-August-November-2020.docx.pdf
- Training Dates - Wednesday nights (Aug - Nov) (577.55 KB) Download Crisis-Supporter-Workplace-Training-schedule-Round-2-Wednesday-nights-August-November-2020.docx.pdf
- Training Dates - Saturday (Aug - Nov) (579.54 KB) Download Crisis-Supporter-Workplace-Training-schedule-Round-3-Saturday-sessions-August-November-2020.docx.pdf
- Tuesday or Wednesday Application Form (887.68 KB) Download CSWT-2020-2-application-form.docx.pdf
- Saturday Application Form (869.68 KB) Download CSWT-2020-3-application-form.docx.pdf
Course Cost
- Standard $595
- Concession $495 (available to students, seniors and pension card holders)
Expressions of Interest
If you would like to stay informed about future training rounds, please email us with your name and contact details, and we will add you to our database.
Questions
If you have any queries or wish to have a chat about volunteering with Lifeline Canberra as we would love to hear from you.
Please contact our friendly team on 02 6171 6300 or via email
Become a Lifeline Telephone Crisis Supporter (TCS)
The Crisis Supporter Workplace Training is designed to equip students with the skills and knowledge they require to undertake the crisis supporter role. The training comprises three phases:
- Phase 1 – Blended learning (e-learning + face-to-face)
- Phase 2 – Student Placement
- Phase 3 – Probation Stage 1 + Stage 2
The duration of the training is a minimum of 170 hours to achieve Accreditation as a Lifeline Crisis Supporter and if successful, students will obtain a nationally recognised Statement of Attainment in:
- CHCCCS003 Increase the safety of individuals at risk of suicide
- CHCCCS019 Recognise and respond to crisis situations
- CHCCCS028 Provide client-centred support to people in crisis
What it’s like being a Lifeline crisis support counsellor during the coronavirus pandemic.
ABC Life by Ruben Mackellar, as told to Moataz Hamde
I’m a Lifeline crisis support counsellor.
Over the past couple of months, we’ve received more calls for help than any other time in Lifeline’s 57-year history.
People from all walks of life, from all over Australia waiting in the call queue.