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Accidental Counsellor (1 day version)

Difficult Conversations Accidental Counsellor (1 day version) Difficult%20Conversations_812x320%401.5x-8.png
  • 8 Hours
  • Free


Lifeline Canberra is the original creator of the Accidental Counsellor course. 

1-Day Accidental Counsellor is aimed at those who would like to be able to safely and effectively support friends, family, colleagues, clients and strangers who are in distress.

The program provides participants with a range of tried and tested counselling skills that work to create effective communication and de-escalate people who are highly distressed and/or displaying anger, abuse, manipulation or need assistance for a mental health issue.

Course topics

This course covers the following topics:

  1. What is an accidental counsellor
  2. Communication and listening skills
  3. Basic counselling skills
  4. Increasing mental health awareness
  5. Dealing with people in difficult situations
  6. Boundary and limit setting
  7. Self care and debriefing

Key outcomes

The key outcomes of this course are:

  • Active listening skills
  • Enhanced communications skills in difficult conversations
  • How and when to refer
  • Setting boundaries
  • Self-care and self-reflection

Who is this for?

The target audience for this course is:

  • Anyone in a client/people facing role
  • Anyone looking to develop communication skills
  • Anyone exposed to challenging situations, interactions and conversations

Course structure

  • Delivery: face-to-face, or online
  • Participants: min 8, max 18 per course
  • Cost: available on request

Make a booking

To make a booking, please contact us via email on training@act.lifeline.org.au