13 11 14

Find Help

Information for people in immediate crisis who need help now!

Call Lifeline's 24 hour crisis line on 13 11 14 for support.

If life is in danger call 000.

Make a donation

Help us answer more calls and provide suicide prevention and crisis support services to all Australians by making a donation today.

DONATE NOW 

Volunteer

By volunteering for Lifeline not only will you be making a difference to the lives of other Australians who use the Lifeline services, but you’ll also be enriching your own life.

It takes a lot of dedicated people to provide Lifeline's telephone crisis support services 24 hours a day, 365 days a year, across Australia. Lifeline relies on over 11,000 Volunteers nation wide to support Lifeline's crisis support line, help raise funds, work in retail outlets, or conduct administrative duties.

VOLUNTEER NOW 

Online Bookstore

Lifeline Canberra earns a major part of its funding by selling thousands of donated items at our three Bookfairs. We offer a wide range of fiction and non-fiction books for all ages, as well as magazines and pamphlets, comic books and atlases, records, CDs and DVDs, games and puzzles.

A limited selection of our rarer, more valuable or collectable items is available for purchase from our online bookstore catalogue.

VISIT STORE 

Stay Connected

Telephone Crisis Support

Lifeline Canberra exists to support people in crisis and save the lives of those experiencing thoughts of suicide.

For 45 years, our highly skilled volunteers have provided 24/7 support via our 13 11 14 crisis support service. Lifeline Canberra telephone crisis supporters listen with care and acceptance, whatever the circumstance, and provide support and information to people in need. Many services and private practitioners refer clients to our service for support between appointments and after hours.

As an integral part of the Canberra landscape, we continue to promote community and individual resilience. Each day our staff and volunteers fight to save the next life.

Some of the crises that our callers experience include: suicide, relationships, mental health issues, loneliness, addictions, bereavement, physical health problems, etc.

Lifeline is non-judgemental, confidential and accessible at all times.

Help save the next life...

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BECOME A LIFELINE TELEPHONE CRISIS SUPPORTER (TCS)

nationally-recognised-training

National Provider Number 88036

    

Lifeline Canberra offers a comprehensive training program for volunteers. This training program has been developed and accredited by Lifeline Australia and is nationally recognised. The training is rigorous and focused towards effective crisis support over the telephone.

If successfully completed, the course is followed by a period of probation on the phones. This probation period is approximately 12 months, after which students become accredited Telephone Crisis Supporters and are issued with a Statement of Attainment. 

The four core modules are as follows: CHCTC301C Deliver a service consistent with the organisation’s mission and values. CHCTC302B Provide client-centred telephone counselling. CHCTC403B Provide crisis support in crisis situations. CHCTC404B Provide competent suicide intervention in a crisis support context.

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2017 TRAINING SCHEDULE

Please click here to view training dates for 2017.

COURSE COST

  • $595 per person
  • $495 concession rate (available to students, seniors and pension card-holders)

EXPRESSIONS OF INTEREST

If you would like to stay informed the 2017 training rounds, please  This e-mail address is being protected from spambots. You need JavaScript enabled to view it  with your name and contact details, and we will add you to our database of interested applicants. 

QUESTIONS

If you have any questions, please contact our friendly team on 02 6171 6300 or via This e-mail address is being protected from spambots. You need JavaScript enabled to view it .