Changing Lives for the better13 11 14
Information for people in immediate crisis who need help now!
Call Lifeline's 24 hour crisis line on 13 11 14 for support or dial 000 if life is in danger.
Make a donation
Help us answer more calls and provide mental health, suicide prevention and crisis support services to all Australians by making a donation today.
Single, one off donations can be made by electronic transfer, cash, credit card, cheque, or money order.
By volunteering for Lifeline not only will you be making a difference to the lives of other Australians who use the Lifeline services, but you’ll also be enriching your own life.
It takes a lot of dedicated people to provide Lifeline's telephone crisis support services 24 hours a day, 365 days a year, across Australia. Lifeline relies on over 11,000 Volunteers nation wide to support Lifeline's crisis support line, help raise funds, work in retail outlets, or conduct administrative duties.
Lifeline Canberra earns a major part of its funding by selling thousands of donated items at our three Bookfairs. We offer a wide range of fiction and non-fiction books for all ages, as well as magazines and pamphlets, comic books and atlases, records, CDs and DVDs, games and puzzles.
A limited selection of our rarer, more valuable or collectable items is available for purchase from our online bookstore catalogue.
For 40 years, Lifeline Canberra has been part of a national network offering telephone crisis support to the people of Canberra and the surrounding region. This service is possible because of the dedication of over 200 trained volunteer telephone crisis supporters who fill shifts to ensure that the phone will be answered 24 hours a day, 7 days a week. In addition Lifeline Canberra provides a number of other programs which complement the crisis service. More details about these programs can be found on this site.
As part of an Australia wide network of Lifeline Centres, Lifeline Canberra takes calls from people who are in need of support at times of crisis. The crisis may be large or small, immediate or on-going, whatever the situation counsellors provide impartial, non-judgmental, confidential counselling.
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1. Integrity – We...
- Are transparent in an environment of confidentiality
- Make decisions in a transparent way
- Focus on positive workplace behaviours
- Encourage work life balance
- Seek opportunities to learn grow and improve
2. Respect - We...
- Respect different opinions
- Recognise and value diversity
- Learn from our mistakes
- Acknowledge and celebrate success both formally and informally
- Acknowledge individual contributions and efforts
- Work collaboratively
3. Compassion – We...
- Show compassion for each other
- Recognise contribution of paid and unpaid staff
- Communicate openly
- Listen to each other
- Are open to doing things differently
- Are inclusive of others
4. Professionalism – We...
- Understand the values, beliefs and mission of the organisation
- Work in accordance with the strategic plan
- Our outcomes are client focussed
- Make expectations clear
- Make decisions aligned with organisational direction
- Seek and provide feedback constructively
- Accountable and reliable
- Build and maintain leadership
These Guiding Principles will lead us to a trusting, caring, open, effective and flexible working environment.
"To be the first organisation people turn to when they seek support."
"Changing lives for the better"