13 11 14

Find Help

Information for people in immediate crisis who need help now!

Call Lifeline's 24 hour crisis line on 13 11 14 for support.

If life is in danger call 000.

Make a donation

Help us answer more calls and provide suicide prevention and crisis support services to all Australians by making a donation today.



By volunteering for Lifeline not only will you be making a difference to the lives of other Australians who use the Lifeline services, but you’ll also be enriching your own life.

It takes a lot of dedicated people to provide Lifeline's telephone crisis support services 24 hours a day, 365 days a year, across Australia. Lifeline Canberra relies on support from the community to answer the crisis support line, raise funds and run the iconic Bookfair events.


Online Bookstore

Lifeline Canberra earns a major part of its funding by selling thousands of donated items at our three Bookfairs. We offer a wide range of fiction and non-fiction books for all ages, as well as magazines and pamphlets, comic books and atlases, records, CDs and DVDs, games and puzzles.

A limited selection of our rarer, more valuable or collectable items is available for purchase from our online bookstore catalogue.



Telephone Crisis Support

Lifeline Canberra exists to support people in crisis and save the lives of those experiencing thoughts of suicide.

For over 45 years, our highly skilled volunteers have provided 24/7 support via our local 13 11 14 crisis support and suicide prevention service. Lifeline Canberra telephone crisis supporters listen with care and acceptance, whatever the circumstance, and provide support and information to people in need. Many services and private practitioners refer clients to our service for support between appointments and after hours.

As an integral part of the Canberra landscape, we continue to promote community and individual resilience. Each day our staff and volunteers fight to save the next life.

Some of the crises that our callers experience include: suicide, relationships, mental health issues, loneliness, addiction, bereavement, physical health problems, etc.

Lifeline is non-judgemental, confidential and accessible at all times.

Help save the next life... 



National Provider Number 88036


The Crisis Supporter Workplace Training is designed to equip students with the skills and knowledge they require to undertake the crisis supporter role. The training comprises three phases:

  • Phase 1 - Blended learning (e-learning + face-to-face)
  • Phase 2 - Student Placement
  • Phase 3 - Probation Stage 1 + Stage 2

The duration of the training is a minimum of 172 hours to achieve Accreditation as a Lifeline Crisis Supporter and obtain a nationally recognised Statement of Attainment in:

  • CHCCCS003 Increase the safety of individuals at risk of suicide
  • CHCCCS019 Recognise and respond to crisis situations
  • CHCCCS028 Provide client-centred support to people in crisis

Please click here to view the Lifeline Crisis Supporter Workplace Training (CSWT) Pathway. 


Click here to download the 2018 training schedule. 


We’re holding two information sessions where you can meet our trainers and find out more about volunteering as a Lifeline Canberra crisis supporter.

  • Monday 14 May 2018 at 6pm

Information sessions will be held at Lifeline Canberra - Level 1, 71 Northbourne Ave, Canberra City.

Please This e-mail address is being protected from spambots. You need JavaScript enabled to view it to confirm your attendance.


  • Standard $595
  • Concession $495 (available to students, seniors and pension card holders)


Applications for CSWT 2018 are now open. Please review the below table to download an application form for your preferred session.

CSWT 2018-2 Saturday sessions Download Friday, 20 April 2018 
CSWT 2018-3 Intensive round sessions Download Friday, 25 May 2018


If you would like to stay informed about future training rounds, please  This e-mail address is being protected from spambots. You need JavaScript enabled to view it  with your name and contact details, and we will add you to our database. 


If you have any questions, please contact our friendly team on 02 6171 6300 or via This e-mail address is being protected from spambots. You need JavaScript enabled to view it .