13 11 14

TrainingDealing with people in Difficult Situations

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Information for people in immediate crisis who need help now!

Call Lifeline's 24 hour crisis line on 13 11 14 for support.

If life is in danger call 000.

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By volunteering for Lifeline not only will you be making a difference to the lives of other Australians who use the Lifeline services, but you’ll also be enriching your own life.

It takes a lot of dedicated people to provide Lifeline's telephone crisis support services 24 hours a day, 365 days a year, across Australia. Lifeline Canberra relies on support from the community to answer the crisis support line, raise funds and run the iconic Bookfair events.

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Online Bookstore

Lifeline Canberra earns a major part of its funding by selling thousands of donated items at our three Bookfairs. We offer a wide range of fiction and non-fiction books for all ages, as well as magazines and pamphlets, comic books and atlases, records, CDs and DVDs, games and puzzles.

A limited selection of our rarer, more valuable or collectable items is available for purchase from our online bookstore catalogue.

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Dealing with people in difficult situations

This course provides participants with fundamental skills to deal with people who are displaying difficult behaviour. This intensive course equips people with the skills needed to de-escalate difficult situations as they arise, and most importantly, the value of boundary setting and self-care.

Learning Outcomes:

  • Developing trusting relationships.
  • Resolving (terminating) situations at an appropriate time.
  • Basic Mental Health Awareness.
  • De-escalating situations with significant emotion or crisis.
Click here to download the course info sheet.

Planned upcoming training sessions for Dealing with People in Difficult Situations:

2017

  • 16 August
  • 29 September
  • 22 November

2018

  • 5 February
  • 20 March
  • 18 April
  • 17 May
  • 25 June

Courses run from 9am to 1pm.

Cost:

  • General $200 inc GST pp 
  • Concession $150 inc GST pp (not for profit organisations and pension card holders)

Click here to download a course registration form.

For further information on bookings and cost enquiries, please email  This e-mail address is being protected from spambots. You need JavaScript enabled to view it  or call our office on 02 6171 6300. 

 

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