Training

Lifeline is a Registered Training Organisation able to offer nationally accredited qualifications including Certificate III and IV in Telephone Counselling.

Telephone Counsellors

Twice a year, Lifeline Canberra offers a comprehensive Initial Counsellor Development Program (ICDP) for volunteers. We have developed a sought after and highly valued program offering specialised counselling skills (including the ASIST training). The training is rigorous and focused towards effective crisis counselling over the telephone. In addition, all our counsellors undertake ongoing counsellor development training to ensure that their skills continue to improve.

Frequently asked questions (101KB)
Steps to becoming a counsellor (125KB)
2009 Course costs (300KB)
2009 Stream 2 course dates (107KB)

Please complete the Volunteer Registration of Interest form if you wish to find out more about becoming a telephone counsellor, or contact the Lifeline Canberra office during business hours on (02) 6247 0655. If you fill out the Volunteer Registration of Interest form and don't receive a reply within a week, please call the Lifeline Canberra office on (02) 6247 0655.

Customised Training & Professional Development

Lifeline provides specialist, customised telephone and face to face counselling training. Many community and government services now provide telephone support services to the communities they serve, our training programs are ideal for these agencies. We also offer debriefing and supervision services to community and welfare organisations. We are able to tailor communication skills course to the needs of our clients. This is a growing area of work for our service and one we receive great satisfaction from providing.