Changing Lives for the better13 11 14

Training

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Information for people in immediate crisis who need help now!

Call Lifeline's 24 hour crisis line on 13 11 14 for support or dial 000 if life is in danger.


Make a donation

Help us answer more calls and provide mental health, suicide prevention and crisis support services to all Australians by making a donation today.

Single, one off donations can be made by electronic transfer, cash, credit card, cheque, or money order.

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Volunteer

By volunteering for Lifeline not only will you be making a difference to the lives of other Australians who use the Lifeline services, but you’ll also be enriching your own life.

It takes a lot of dedicated people to provide Lifeline's telephone crisis support services 24 hours a day, 365 days a year, across Australia. Lifeline relies on over 11,000 Volunteers nation wide to support Lifeline's crisis support line, help raise funds, work in retail outlets, or conduct administrative duties.

VOLUNTEER NOW

 

Online Bookstore

Lifeline Canberra earns a major part of its funding by selling thousands of donated items at our three Bookfairs. We offer a wide range of fiction and non-fiction books for all ages, as well as magazines and pamphlets, comic books and atlases, records, CDs and DVDs, games and puzzles.

A limited selection of our rarer, more valuable or collectable items is available for purchase from our online bookstore catalogue.

VISIT STORE

 

Training

Lifeline Canberra offers a wide range of training courses to the Community and Corporate sector. In addition to training the volunteers for Lifeline's well-known telephone counselling phone service, the training team also has extensive experience in delivering training to:

- Public sector

- Private business

- Community sector and

- Persons ages 18 years and younger

We run Public Workshops that are available for anyone in the community or we can discuss coming to you to run a specific workshop that has been designed for you and your staff/situation. Lifeline Canberra has training rooms and facilities available, equally we can arrange to come to your location and deliver an in-house session for you.

Please click here to see our Training Calendar for upcoming public courses. You can click here to download a registration form for all courses.

 SPECIALISED COURSES

In some cases, Lifeline Canberra may be able to tailor specialised courses to meet the needs of your staff. We also offer corporate rates for groups and concession rate holder discounts.

To schedule an appointment to discuss your organisation training needs with our friendly staff please contact: This e-mail address is being protected from spambots. You need JavaScript enabled to view it or phone (02) 6247 0655

OUR COURSES 

Training relating to building workforce resilience through effective communication skills:

  • Accidental Counsellor
  • Building Workforce Resilience
  • Stress Management
  • Dealing with Difficult Callers/Clients
  • Building Quality Client Relationships

 Training relating Suicide Awareness and/or Intervention:

  • Applied Suicide Intervention Skills Training (ASIST)
  • SafeTALK

 Training relating to Mental Health Awareness:

  • Mental Health First Aid
  • Mental Health Awareness

 Other:

  • Emergency Readiness- Personal Support After Disaster

Dealing with people in difficult situations

This course provides participants with fundamental skills to deal with people who are displaying difficult behaviour. This intense course equips people with the skills needed to de-escalate difficult situations as they arise, and most importantly, the value of boundary setting and self-care.

Learning Outcomes:

  • Developing trusting relationships.
  • Resolving (terminating) situations at an appropriate time.
  • Basic Mental Health Awareness.
  • De-escalating situations with significant emotion or crisis.

 

Cost:

  • $120 inc GST pp or $100 inc GST pp (not for profit organisations and pension card holders)

 

 

Click here to download a course info brochure.

For further information on bookings and cost enquiries, please email  This e-mail address is being protected from spambots. You need JavaScript enabled to view it  or call Erica on (02) 6204 6402.

ASIST – Applied Suicide Intervention Skills Training

Would you know what to do if someone talked to you about having thoughts of suicide? Lifeline Canberra offers a two-day program designed for people in the community who want to feel more comfortable, confident and competent in helping people at risk of suicide. ASIST is a highly interactive, practical, practice-oriented workshop.

Click here to download course info sheet.

Click here to download a course registration form.

Planned upcoming training sessions for ASIST in 2012 and 2013 are:

ASIST 2013:

  • 14 & 15 February
  • 18 & 19 April
  • 20 & 21 June
  • 15 & 16 August
  • 17 & 18 October
  • 07 & 08 November

 

For further information, please contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it  or call Erica on (02) 6204 6402.

safeTALK

safeTALK is a half-day presentation which aims to increase suicide alertness by teaching participants how to recognise signs of a person in distress and considering suicide. Participants learn how to respond appropriately to a person considering suicide, and how to use available community resources to link that person with professional help.

Click here to download a course info sheet.

Click here to download a course registration form.

Cost:

  • $100 pp or $90 pp (not-for-profit organisations and pension card-holders)

For more information, please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call Erica on (02) 6204 6402.

Mental Health First Aid

This two-day course addresses many mental health issues such as depression, anxiety disorders, psychosis, drug and alcohol, deliberate self harm and eating disorders.

There are currently no MHFA training dates booked for 2013. Please contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it for more information.

Click here to download a course info sheet.

Click here to download a course registration form.

Accidental Counsellor

Lifeline Canberra is the original creator of the Accidental Counsellor course. This two-day program has been developed for people in virtually any role, who find themselves in situations where counselling or empathetic communication is required.

The program provides participants with a range of tried and tested counselling skills that work to create effective communication and deescalate clients who are in crisis e.g.

  • highly distressed
  • angry
  • abusive
  • manipulative
  • drug or alcohol affected or
  • need assistance for a mental health issue 

Click here to download a course info brochure.

Click here to download a course registration form.

Planned upcoming training sessions for Accidental Counsellor in 2013 are:

Accidental Counsellor 2013:

  • 21 & 22 February
  • 21 & 22 March
  • 11 & 12 April
  • 30 & 31 May
  • 13 & 14 June
  • 27 & 28 June
  • 25 & 26 July
  • 29 & 30 August
  • 12 & 13 September
  • 26 & 27 September
  • 10 & 11 October
  • 24 & 25 October
  • 14 & 15 November
  • 28 & 29 November
  • 12 & 13 December

Cost:

  • $450 inc GST pp or $400 in GST pp (not-for-profit organisations and pension card-holders)

Courses are run only if the minimum number of participants is met. Lifeline Canberra reserves the right to change or cancel course dates due to insufficient numbers. Please contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it  or call Erica on (02) 6204 6402 if you have any questions about upcoming training sessions.

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