Every hour of every day, trained volunteer telephone crisis supporters are available to the community of the ACT and region. For over 30 years, these people have provided an increasingly invaluable service to the community. Lifeline is there 24 hours a day, seven days per week, when other services are closed. Many services and private practitioners refer clients to our service for support between appointments and after hours.

Our telephone crisis supporters provide skilled and knowledgeable support to our callers at the time when their situation has overwhelmed them or just seems too much to bear alone. They listen with care and acceptance, whatever the circumstances. People call Lifeline for many reasons. Common themes include relationships, suicide, loneliness, anxiety, addictions, health, bereavement, referrals, information and de-briefing.

Lifeline Canberra is proud to announce the month of October 2012 was the highest call answer rate reached in the centre. This could not have been achieved without the dedication and compassion of our volunteer telephone crisis supporters.

Lifeline is non-judgemental, informative and immediately accessible for everybody. It is also CONFIDENTIAL. Call 13 11 14 now where you will be listened to by a trained telephone crisis supporter.

Telephone Crisis Supporters (TCS)

For information about becoming a telephone counsellor click here.

Suicide Prevention

"Suicide is killing us and little is being done" - Download article here

This service received funding from the Community Services Program (CSP) which is funded by the ACT Government.